FAQ
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We currently ship via USPS or UPS. Shipping is free on orders over $100. All other orders will have shipping calculated at checkout based on the weight of the order and the address it is being delivered to. All orders are subject to 1-3 business days for processing. Shipping timeframes are 1-4 business days or 2-8 business days dependent on the options available and selected at checkout.
Note:
- Shipping timeframes do not include processing time
- Once the package has left the possession of Closet Chronicles and is now in possession of the shipping carrier, Closet Chronicles no longer assumes liability for any lost, stolen, or damaged packages. View our shipping policy here.
Q: WHAT DO I DO IF I RECEIVE A EMAIL/TEXT REQUESTING ID VERIFICATION?
A: If your order has a different billing and shipping address or if it is an international order, you will be sent an ID verification by our system. This verification must be properly completed within 48 hours. If not completed within the allotted time, the order will be cancelled and refunded. If you have further questions or need assistance with the verification please reach out to us via email.
Q: DO YOU OFFER A PICKUP OPTION?
A: Order pickups are granted on a case by case basis. If you are interested in pickup for the Atlanta area please send an email to info@shopclosetchronicles.com and one of our representatives will be happy to assist you with your request within 24-48 hours.
Note: Pickup option for your order is not guaranteed to be approved. Approval is granted on a case by case basis.
Q: HOW DO I TRACK MY ORDER?
A: Once your ordered has been fulfilled and shipped you will receive your tracking number via email or text depending on the contact method that was entered at checkout. You can also enter your Order Id and Email on the "Track Your Order" link under the "Customer Service" tab to obtain your order status.
Q: WHAT IS CONSIDERED FINAL SALE?
A: All swimwear, bodysuits, masks, eyewear and clearance/sale items are final sale. Refunds and exchanges are not permitted on final sale items. Please click HERE to view our return policy for more information.
Q: HOW DO I ENTER A COUPON CODE WHEN PLACING AN ORDER ON MY PHONE?
A: Go to your cart and select checkout. When you reach the checkout page, click the drop down at the top that says "show order summary". Scroll down below the selected products. In the box that says "gift card or discount code", enter your coupon/promo code. Click the arrow next to the box to apply the code to your order.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon/promo code please contact us as the code may no longer be valid or may not apply to the items in your cart. Please note that coupon/promo codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: If your order has been shipped and you’ve been provided with a tracking number; please contact the carrier associated with your order. If after contacting the shipping provider you still need assistance locating your order feel free to contact us at info@shopclosetchronicles.com and one of our representatives will be happy to assist you.
Q: I'M NOT SURE WHAT SIZE TO ORDER. WHAT SHOULD I DO?
A: Sizing varies for each product. Please read all product descriptions carefully for assistance with sizing and order accordingly. If you need further assistance with sizing please reach out to us.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When your order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at info@shopclosetchronicles.com.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available. If the order has already been fulfilled we will be unable to modify the order.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please click here for steps on how to easily process your return or exchange.
* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: In the rare event that you receive a damaged item, please alert us within 72 hours of receiving your order and provide a photo of the damaged item and your invoice. All tags and original packaging must be attached. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.
Q: I'VE PURCHASED A GIFT CARD, HOW WILL I RECEIVE IT?
A: All gift cards are sent electronically to the email provided on the order.
Q: HOW DO I CONTACT CLOSET CHRONICLES?
A: We have four methods of contact available:
- Utilize our live chat feature located on the website.
- Send us an email regarding your inquiry to info@shopclosetchronicles.com.
- Send a TEXT to our customer service hotline at (470) 231-9594.
- Complete the Contact Us form HERE.